Effective Date: 18 March 2025
Last Updated: 18 March 2025
Teloom (“Company,” “We,” “Us,” or “Our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you use our website (www.teloom.com) and related services (“Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Services.
1. Information We Collect
When you access or use our Services, we may collect the following types of information:
1.1 Personal Information You Provide to Us
- Name
- Email address
- Phone number
- Payment information
- Address (optional)
- Any other details you provide when booking a consultation or communicating with us
1.2 Automatically Collected Information
When you visit our website, we may collect certain information automatically, including:
- IP address
- Browser type and version
- Device type and operating system
- Referring URLs and pages viewed
- Date and time of access
- Cookies and tracking technologies
1.3 Consultant Information
If you are a consultant using our platform, we may collect additional details, such as:
- Professional qualifications
- Banking and payout details
- Consultation history
2. How We Use Your Information
We may use your information for the following purposes:
- To provide and improve our Services
- To process payments and complete bookings
- To personalize user experience and enhance customer service
- To communicate with you regarding service updates, promotions, or account-related notifications
- To detect, prevent, and address fraud or security issues
- To comply with legal obligations
We do not sell or rent your personal data to third parties.
3. How We Share Your Information
We may share your information with:
3.1 Service Providers and Consultants
- When you book a consultation, your relevant details will be shared with the consultant providing the service.
3.2 Payment Processors
- We use third-party payment gateways (Stripe, PayPal) to process transactions securely. We do not store your credit/debit card details.
3.3 Legal Compliance
- We may disclose your information if required to comply with laws, regulations, legal processes, or governmental requests.
3.4 Business Transfers
- If Teloom is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of the business transition.
4. Data Retention
We retain personal information as follows:
- User Accounts & Booking Data: Retained for as long as your account remains active or until requested for deletion.
- Consultant Payment Records: Retained as required for tax and compliance purposes.
- Cookies & Analytics Data: Retained based on business needs or legal requirements.
If you request deletion of your account, we will remove personal data unless required for legal reasons.
5. Your Rights and Choices
Depending on your location, you may have the right to:
- Access your data – Request a copy of the personal information we hold about you.
- Correct your data – Request updates or corrections to your information.
- Delete your data – Request the deletion of your account and associated data.
- Opt-out of marketing communications – Unsubscribe from promotional emails at any time.
To exercise these rights, please contact us at [support@teloom.com].
6. Security of Your Information
We implement appropriate security measures to protect your data, including:
- SSL encryption for secure transactions
- Restricted access to sensitive information
- Regular security audits and updates
However, no online system is completely secure, and we cannot guarantee absolute data security.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience.
7.1 Types of Cookies We Use
- Essential Cookies – Required for website functionality (e.g., login, payment processing).
- Analytics Cookies – Used to collect data on website traffic and performance.
- Marketing Cookies – Used for targeted advertising and promotions.
7.2 Managing Cookies
You can disable cookies in your browser settings, but some features of our website may not function properly if cookies are disabled.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies before sharing personal data.
9. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have collected such data, please contact us for removal.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” If changes are significant, we will notify you by email or other means.
11. Contact Information
If you have any questions about this Privacy Policy, you may contact us at:
📧 Email: [info@teloom.com]
